At heritageinhouses.com, customer satisfaction is important to us. Please read our Return, Exchange and Refund Policy carefully to understand how we handle returns, exchanges, and refunds.
We accept returns or exchanges only if:
The request is made within 7 days of receiving the product
The product is unused, unwashed, and in its original condition
The item includes original packaging, tags, and accessories
Items that show signs of use, damage, or alteration will not be accepted.
The following items are not eligible for return or exchange:
Customized or made-to-order products
Items purchased on sale or clearance (unless defective)
Gift cards or digital products
Products damaged due to improper use or handling
To initiate a return or exchange:
Share clear images/videos of the product (if damaged or incorrect)
Our team will review your request and provide further instructions
Returns sent without prior approval may not be accepted.
If you receive a damaged, defective, or incorrect item:
Notify us within 48 hours of delivery
Provide photos/videos showing the issue
Once verified, we will offer:
A replacement, or
An exchange, or
A full or partial refund (as applicable)
Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping service
heritageinhouses.com is not responsible for lost or damaged return shipments
Once your return is received and inspected:
Approved refunds will be processed within 7 business days
Refunds will be issued to the original payment method
Shipping charges (if any) are non-refundable
Refund processing time may vary depending on your payment provider or bank.
Exchanges are subject to product availability.
If the requested replacement is unavailable, a refund or store credit may be offered instead.
Orders can be cancelled only before they are shipped.
Once an order has been dispatched, it cannot be cancelled and must follow the return process.
If you haven’t received a refund:
Check your bank account again
Contact your payment provider
Reach out to us at https://heritageinhouses.com/
We reserve the right to update or modify this policy at any time without prior notice. Changes will be effective once posted on this page.
If you have questions about our use of cookies or this Cookie Policy, please contact us at:
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